Returns & Exchanges
At Hismile™, we want you to be completely satisfied with your smile transformation, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, our dedicated support team is here to assist with a seamless exchange or refund process.
Check Eligibility
Ensure your items are in their original, unopened packaging and that your request is initiated within 30 days of the delivery date.
Submit a Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Securely package your items and attach the prepaid shipping label provided via email, then drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing